Privacy Policy

Your privacy matters to us. Learn how StayVida collects, uses, and protects your personal information.

Last updated: March 2025

At StayVida, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect, why we collect it, and how we use it. By using our platform, you agree to the terms described here.

1. Information We Collect

  • Personal identification information (name, email address, phone number) when you register or make a booking.
  • Payment details processed securely through our payment partners — we do not store full card information.
  • Usage data such as pages visited, search queries, timestamps, IP address, and browser type.
  • Location data (if permitted) to suggest nearby hotels and venues.

2. How We Use Your Information

  • To process reservations, bookings, and payments seamlessly.
  • To send booking confirmations, receipts, and service-related notifications.
  • To personalise your experience and surface relevant recommendations.
  • To improve our platform, fix bugs, and develop new features.
  • To comply with legal obligations and prevent fraudulent activity.

3. Sharing Your Information

  • We do not sell, trade, or rent your personal information to third parties.
  • We share data with hotel and venue partners only to the extent necessary to fulfil your booking.
  • We may share information with service providers (payment processors, email delivery, analytics) under strict confidentiality agreements.
  • We may disclose information when required by law or to protect the rights and safety of StayVida and its users.

4. Cookies

  • We use cookies and similar tracking technologies to enhance your browsing experience.
  • Essential cookies are required for the website to function correctly.
  • Analytics cookies help us understand how visitors interact with our platform.
  • You can disable non-essential cookies through your browser settings at any time.

5. Data Security

  • We implement industry-standard SSL/TLS encryption to protect data in transit.
  • Access to personal data is restricted to authorised personnel only.
  • We conduct regular security audits and vulnerability assessments.
  • Despite our safeguards, no method of internet transmission is 100% secure; we cannot guarantee absolute security.

6. Data Retention

  • We retain your personal data for as long as your account is active or as necessary to provide services.
  • Booking records may be kept for up to 7 years to comply with financial and legal obligations.
  • You may request deletion of your account and associated data at any time (subject to legal retention requirements).

7. Your Rights

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You may request correction of inaccurate or incomplete data.
  • Deletion: You may request deletion of your data where no legal obligation requires its retention.
  • Portability: You may request your data in a structured, machine-readable format.
  • Objection: You may object to certain processing activities, including direct marketing.

8. Third-Party Links

  • Our platform may contain links to third-party websites. We are not responsible for their privacy practices.
  • We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

  • We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
  • We will notify you of significant changes via email or a prominent notice on our website.
  • Your continued use of StayVida after any changes constitutes acceptance of the updated policy.

10. Contact Us

  • If you have questions or concerns about this Privacy Policy, please contact us at contact.stayvida@gmail.com Follow Us or call +91 094057 58183.